Know any consultants who could teach customer service to Europe?

We went to the train station to buy our tickets for Berlin, Dresden and Prague, different arrangements for each of the three of us.  We went there instead of using the internet because we thought it would be good to have the suggestions of the train personnel.  She insulted us!  She told us the way we were telling her made it confusing!  Do they even know the concept of customer service?

Lunch at an old church converted into a terrific restaurant (don’t think there wasn’t controversy over that!) was very nice but it took a couple hours because you can’t find the waiter.

But it was so nice to see Neele again, Karl and Gisela’s daughter, and she had just returned from a job interview that she got, so it was a happy time.

Gisela, Linda and Neele

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